We’re committed to your satisfaction and learning experience!
At Ionescu Academy, we aim to provide high-quality courses and training materials that help you enhance your skills and succeed in your professional journey. If, for any reason, you are not satisfied with the course you’ve purchased, please review our Refund and Returns Policy below.
1. Refund Eligibility
To be eligible for a refund, please review the following conditions:
- Cancellation Request: You can request a full refund within 14 days of purchase if you haven’t started the course. If the course has already been started (i.e., you’ve accessed the course materials or begun viewing lessons), we are unable to offer a refund.
- Course Quality Issues: If you experience technical issues or if the course content does not match the description provided, please contact us immediately, and we will do our best to resolve the problem. If we are unable to fix the issue, we may offer a refund on a case-by-case basis.
- Instructor Feedback: If you feel that the course instructor is not meeting your expectations or if you encounter issues with the course material, we encourage you to reach out to us. We are open to discussing improvements or providing a refund if needed.
2. Refund Process
To request a refund, please follow these steps:
- Contact Us: Send us an email at info@ionescuacademy.live with the subject “Refund Request” and provide your order details (receipt, name, and the course you purchased).
- Review Period: Once your request is received, we will review it within 3-5 business days and confirm your refund eligibility.
- Refund Approval: If your refund request meets the criteria outlined above, we will process the refund. Refunds will be credited back to the original payment method used during the transaction.
3. Exceptions
- Course Completion: If you have completed more than 50% of the course or have accessed all course content, we are unable to process a refund.
- Special Promotions or Discounts: If you purchased the course during a promotion or using a discount code, refunds may be subject to additional terms.
- Refund Abuse: We reserve the right to deny refund requests if we believe there is a pattern of abuse or repeated refund requests.
4. No Returns on Digital Products
As our services are provided digitally, we do not accept returns on digital products or services once they have been accessed or used. Please ensure that you review the course information and requirements before making a purchase.
5. Contact Us
If you have any questions regarding refunds, or if you need further assistance, please feel free to contact our customer support team at info@ionescuacademy.live
We are here to help you make the most out of your learning experience!
We value your feedback and are committed to providing excellent service, so don’t hesitate to get in touch if you have concerns or questions.